Return and Refund Policy

At Elegant Boutique, we are committed to delivering premium quality products and ensuring customer satisfaction. While we do not offer refunds, we do allow exchanges under certain conditions, outlined below.

1. Refund Eligibility

  • Refunds are not available.
  • We only offer exchanges or store credit under approved conditions.
  • Refunds will not be issued for customer errors or preference changes.

2. Exchange Eligibility

You may request an exchange under the following conditions:

  • Damaged Products: Must provide valid photo or video proof via email.
  • Size Issues: Exchange possible in case of wrong size received or if the item doesn't fit.

3. Exchange Conditions

To be eligible for an exchange:

  • Unboxing Video Required: A clear, continuous unpacking video must be submitted showing the issue.
  • Product Condition: Item must be unused, with original tags and packaging intact.
  • Request Period: Must initiate the request within 48 hours of receiving the product.
  • Inspection: Returned items are inspected before approval for exchange or store credit.

4. Exchange Process

  • Initiate Request: Email us at 2025elegant@gmail.com within 48 hours of delivery with:
    • Order number
    • Description of the issue
    • Unboxing video proof
  • Authorization: Once approved, our support team will provide return instructions.
  • Shipping Back:
    • Customers must ship the product back at their own cost using a trackable method.
    • We are not liable for any damage during return shipping.
  • Inspection & Approval:
    • Upon receipt, we inspect the item to verify reported issues.
    • If approved, exchange/replacement is processed.

5. Replacement or Store Credit

  • Approved exchanges will be replaced with the same item, a similar item (subject to availability), or store credit.
  • Replacements are shipped within 5 business days post-approval.
  • Store credit will be issued within 24 hours of inspection approval.

6. Non-Refundable / Non-Exchangeable Items

  • Custom-altered or personalized products cannot be exchanged or returned.
  • Products damaged due to customer handling are not eligible for exchange.
  • Orders with incorrect details submitted by the customer are not eligible unless the item is returned in unused, original condition and passes inspection.

7. Cancellation Policy

  • Order cancellations are accepted within 24 hours of placing the order.
  • Email cancellation requests to 2025elegant@gmail.com with your order number.
  • No cancellations will be entertained after 24 hours as processing/shipping begins.
  • No cancellation fee applies within the valid timeframe.

8. Support & Processing Timelines

  • All return/exchange requests are reviewed within 1 business day.
  • Our support team will guide you through the entire process promptly.

Contact Us

For any assistance, please reach out to:
📧 2025elegant@gmail.com